Frequently Asked Questions
Everything you need to know about your Infiniti Strings experience.
How long does shipping typically take?
Standard domestic shipping takes 3-5 business days, while international orders typically arrive within 7-14 business days depending on customs processing.
What is your return policy?
We offer a 30-day return policy for all unused and unopened products in their original packaging. Please contact our support team to initiate a return label.
Are your products covered by a warranty?
Yes, all Infiniti Strings hardware and accessories come with a 1-year limited warranty against manufacturing defects.
How can I track my order?
Once your order ships, you will receive an email with a tracking number and a link to our tracking portal to monitor your delivery in real-time.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout process.
Do you offer bulk or wholesale discounts?
Yes, we offer tiered pricing for bulk orders and specialized accounts for wholesale partners. Please reach out via our contact form for a custom quote.