Returns & Exchanges
At Infiniti Strings, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution for your refund or exchange.
Initiate Your Request
Log into your account portal or contact our support team with your order number to request a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, including all accessories and manuals, and clearly mark the RMA number on the outside of the box.
Ship the Item
Affix the provided prepaid shipping label or use your preferred carrier to send the package back to our centralized distribution center.
Inspection and Refund
Once our quality control team verifies the condition of the returned goods, your refund or exchange will be processed within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing